Thursday, March 27, 2014

Notice: Changes to the UK Visa application centre in Tanzania



25 March 2014

On 31 March, our new commercial partner for UK visa services, Teleperformance Ltd., will take over the running of our Visa Application Centre in Tanzania. The Visa Application Centre will be moving from its current location at the British High Commission to different premises in Dar es Salaam as follows:

New Teleperformance Application Centre Address
Viva Towers,
294-295 Ali Hassan Mwinyi Road,
Dar es Salaam,

Date of Relocation
31 March 2014.

UK visa customers will continue to complete their applications and pay their visa fee online at Visa4UK before selecting an appointment at the Teleperformance application centre. Hours of operation at the new centre will be increased from 0830-1630hrs, offering a wider range of daily appointments. Our standard service levels will not change as a result of outsourcing to a commercial partner. Operating outsourced Visa Application Centre facilities allows us more flexibility to drive improvements in customer service with greater access to added value services such as priority visas and return courier options. We will work closely with our commercial partner to ensure continuity of service during the transition period.

All UK visa applications will continue to be decided by UK Visas & Immigration staff.

The UK remains open for business and these new arrangements will allow us to maintain a world class, competitive visa system to support Britain in the global race. We are listening to the needs of our customers and these changes will improve our service by increasing the number of visa application centres globally and expanding the number of locations and countries where premium services are available.

Notes for Editors

The Next Generation Outsourced Visa (NGOV) Project will deliver the next set of outsourcing contracts for the UK visa application process, including biometric enrolment, courier services and interviewing facilitation. These will replace current contracts that are due to expire in March 2014. The new contracts will allow UK Visas & Immigration to:

Increase the number of application points globally, Offer improved customer services, including increased access to premium and priority services, and Deliver efficiencies in the visa application process.

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